At Bigwin, your privacy matters to us. This Privacy Policy explains what personal information we collect from you, why we collect it, how we use and protect it, and the choices you have. It applies to users in Malaysia who access our website, mobile site and services.
We handle your personal information in line with the Constitution of Malaysia (Article 28 – Right to Privacy), the Individual Privacy Act, 2018 (2075), the Individual Privacy Regulation, 2020 (2077), and other applicable laws of Malaysia.
By creating an account or using the Platform, you confirm that you have read and understood this Privacy Policy.
Bigwin is an online gaming and entertainment platform. If you have any questions about this policy or how your data is handled, you can contact us using the details in Section 14 (Contact Us).
We only collect the information we need to run the Platform safely, securely and legally. This may include:
Account & Identity Information
Identity Verification (KYC) Information
Financial & Transaction Information
Technical & Usage Information
Communications
We collect information:
We will inform you of the purpose of collection at the time we collect your information, and we collect it with your consent, except where the law allows or requires otherwise.
We use your personal information to:
We use cookies and similar technologies to keep you logged in, remember your preferences, understand how the Platform is used, and improve your experience. You can control or disable cookies through your browser settings, but some features may not work properly without them.
We do not sell your personal information. We may share it only when necessary, and only with parties who are required to keep it secure, including:
We require all service providers to protect your information and use it only for the purpose for which it was shared.
We take the security of your information seriously. We use technical and organisational measures — such as SSL encryption, access controls and secure storage — to protect your personal information against unauthorised access, alteration, disclosure or loss. While we work hard to safeguard your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
If you believe your account has been compromised, please contact us immediately.
We retain your personal information only for as long as necessary to provide our services, comply with our legal and regulatory obligations (including AML and financial record-keeping requirements), resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymise it.
Subject to the laws of Malaysia, you may have the right to:
To exercise any of these rights, please contact us using the details in Section 14. We may need to verify your identity before acting on your request. Under Malaysiai law, individuals also have the right to seek a remedy through the relevant District Court where their privacy rights have been violated.
The Platform is strictly for adults aged 18 and over. We do not knowingly collect information from anyone under 18. If we discover that an account belongs to a minor, we will close it and delete the associated personal information. If you believe a minor is using our Platform, please contact us right away.
If you have opted in, we may send you promotions, offers and updates by email, SMS or messaging apps. You can opt out at any time by using the unsubscribe option in the message or by contacting our support team. Even if you opt out of marketing, we may still send you essential service messages relating to your account.
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to read their privacy policies before sharing any information with them.
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we make significant changes, we will update the “Last updated” date above and, where appropriate, notify you through the Platform. We encourage you to review this page periodically.